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Support Medewerker (Engelstalige opdracht)


Voor onze opdrachtgever, een profitorganisatie, is VBCI op zoek naar een Support Medewerker (Engelstalige opdracht).

Standplaats:       Den Haag
Startdatum:        01-11-2018
Einddatum:        28-02-2019 (met optie tot verlenging)
Uren per week:   40

The principal accountabilities are:

  • To be continuously aware of the safety and security considerations required on site and to ensure that all work practices and procedures will be safe to her/him and others
  • Maintains effective and professional customer relations at all times
  • Understands the general sensitivity, priority and urgency around our most senior leaders
  • Prevents, troubleshoots and solves technical issues reported by end-users within the End User Computing infrastructure
  • Performs planned and unplanned activities including but not limited to IT PC health checks, pre-travel IT checks, Operating System installations, and maintenance of a variety of personal devices including smartphones, tablets and laptops
  • Involved in the coordination of individual IT escalations
  • Provides sound advice and support to VIP consumers on IT related requests or queries within the set boundaries of Information Risk Management, company Demand Policies and other available guidelines
  • Accurately documents the facts related to the incident or query, the troubleshooting steps taken and its resolution in the relevant ticketing database, as well as the associated time writing activities
  • Provides end-to-end planning and support for the IT requirements of the (virtual) meetings/events, including meeting room setup and event preparation, ensuring a smooth running of the event. Coordinates the follow up of any issues that may arise during the event
  • Shares and documents knowledge, thus working in a professional manner and fostering team spirit
  • Adheres to a formal dress code and professional conduct at all times
  • Occasionally travels to support business needs when required, mainly in country
  • Fulfils the assigned shift during business hours and performs standby duties on a rotational basis


  • Minimum Vocational/Diploma/Associate Degree (technical field) equivalent
  • At least 5 years of working experience in related field(s)
  • Experienced IT support trouble shooting skills of Microsoft Operating Systems (Windows 7/10), Apple iOS on mobile devices and Microsoft Office products 2010/2016/O365
  • Experienced in using and supporting collaboration tools such as CISCO/Polycom Videoconferencing equipment, CISCO Telepresence and Lync/Skype for Business meetings
  • Must have excellent language skills, both written and verbal (face to face and over the phone) in both the local language and English
  • Able to communicate at all organisational levels and sensitive to non-verbal communication and able to adequately respond to that
  • Managing expectations and effective communications with the most senior Executives in the company are key skill requirements
  • First and/or second line support IT Service Desk experience is preferred
  • Working experience using ITIL processes (ITIL Foundation Certification preferred)
  • Proven team player and contributor to teamwork
  • Experience delivering excellent customer service
  • Ability to work in an Agile environment and contribute knowledge to the team
  • To be able of work independently, taking ownership in situations where direct action is required and solutions are not obvious, which demands persistency and creativity
  • To adhere to the relevant standards and work in a structured way, enabling cross-boundary teamwork
  • To aim at identifying and exploiting opportunities by means of proactive actions against potential IT related problems and threats

Please send your resume in English.


Herken je jezelf in bovenstaand functieprofiel en voldoe je aan alle eisen? Stuur dan direct jouw CV met begeleidend schrijven waarom jij de perfecte kandidaat bent voor deze functie.

Heb je vragen over deze opdracht of over de selectieprocedure? Neem dan contact op met Paul van Boheemen via Paul@vbci.nl


Den Haag


Energy & Chemicals

Functie titel
Support Medewerker (Engelstalige opdracht)

Vacature nummer